Terms of Service

These Terms of Service ("Terms") govern your access to and use of enneagram.is (the "Site") and the coaching, training, facilitation, and related services offered by The Enneagram Group LLC ("we," "us," or "our"). Please read them carefully. By accessing the Site or using our services, you agree to these Terms. If you do not agree, do not use the Site or services.

1. Eligibility

You must be at least 18 years old to use the Site and purchase services. By using the Site, you represent that you meet this requirement and that the information you provide is accurate.

2. Accounts and Registration

Some services, including the Enneagram assessment, require you to create an account, which may be hosted on a related application operated by or for us. You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or are used improperly.

3. Our Services

The Enneagram Group LLC offers Enneagram-based services for individuals, teams, leaders, and coaches, including:

• Discovery sessions with Typing: one-off sessions that help you identify and understand your Enneagram type.
• The Enneagram assessment: an online test available through the Site and our related application.
• Trainings and facilitation: programs delivered to organizations and groups under a separate written agreement with the organization that sets out scope, fees, and cancellation terms.

Details of each service, including format and pricing, are described at the point of booking or purchase. Where a separate written agreement applies, that agreement governs in the event of any conflict with these Terms.

4. Nature of Services and Disclaimer

Our services are intended for personal and professional development and education. They are coaching and facilitation services. They are not, and are not a substitute for, psychotherapy, counseling, mental health treatment, medical advice, diagnosis, or treatment, and they do not constitute legal, financial, or other professional advice.

Coaching is a collaborative process, and outcomes depend on many factors, including your own engagement and circumstances. We do not guarantee any specific result. If you are experiencing a medical or mental health condition, please consult a qualified licensed professional. If you are in crisis, contact emergency services or a crisis line in your area.

5. Bookings, Payments, and Refunds

• Booking: discovery sessions are scheduled through the Site or a third-party scheduling tool. A booking is confirmed only when you receive confirmation from us.
• Payment: fees are due as stated at the time of booking or purchase. Payment is processed through a third-party payment processor, and you agree to that processor's terms.
• Refunds and cancellations: discovery sessions and the Enneagram assessment are non-refundable once purchased. Discovery sessions may be rescheduled or cancelled with at least 24 hours' notice; sessions cancelled or missed with less than 24 hours' notice are forfeited.
• Trainings: cancellation, rescheduling, and refund terms for organizational trainings and facilitation are set out in the separate written agreement with the organization and govern those engagements.

6. Intellectual Property

The Site and its content, including text, graphics, logos, course and program materials, handouts, and other works, are owned by or licensed to The Enneagram Group and are protected by intellectual property laws. You may view and use the content for your personal, non-commercial use and as needed to participate in services you have purchased.

You may not copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any of our content or program materials without our prior written permission. The Enneagram framework itself is a body of knowledge in the public domain, but our specific materials, methods, writing, and presentations are protected.

7. Acceptable Use

When using the Site and participating in services, you agree not to:

• Violate any applicable law or these Terms.
• Infringe the rights of others, including intellectual property and privacy rights.
• Upload or transmit harmful code, or attempt to disrupt or gain unauthorized access to the Site.
• Use the Site or services to harass, abuse, or harm others.
• Misrepresent your identity or affiliation.
• Record sessions or share confidential group content without consent.

We may suspend or terminate your access for conduct that violates these Terms.

8. User Submissions

If you submit information, feedback, or other content to us through the Site, you grant us a non-exclusive, royalty-free license to use it for the purpose of providing and improving our services. You are responsible for the content you submit and represent that you have the right to submit it.

9. Third-Party Links and Services

The Site may contain links to third-party websites and rely on third-party tools for scheduling, payment, and communication. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party services is governed by their terms.

10. Confidentiality

We treat the personal and coaching information you share as confidential and handle it as described in our Privacy Policy. In group settings, all participants are expected to keep what is shared confidential. Confidentiality may be limited where disclosure is required by law or necessary to prevent harm.

11. Disclaimer of Warranties

The Site and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any content is accurate or complete.

12. Limitation of Liability

To the fullest extent permitted by law, The Enneagram Group and its principals, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or services. Our total liability for any claim arising out of or related to the Site or services will not exceed the amount you paid us for the service giving rise to the claim in the twelve months preceding the event, or one hundred US dollars, whichever is greater.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless The Enneagram Group and its principals, employees, and contractors from any claims, liabilities, damages, and expenses, including reasonable legal fees, arising out of your use of the Site or services or your violation of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the services will be subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois, and you consent to that jurisdiction and venue.

14a. Dispute Resolution and Arbitration

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting us at info@enneagram.is and giving us 30 days to respond and work toward a resolution.

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the services — including questions about their validity, interpretation, or enforceability — will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. A single arbitrator will conduct the arbitration. The arbitration will take place in Chicago, Illinois, or by videoconference if you prefer. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Exceptions: Either party may bring a claim in small claims court if it qualifies. Either party may also seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

No class actions: You agree that any arbitration will be conducted on an individual basis only and not as a class, collective, or representative action.

If any part of this arbitration provision is found unenforceable, the remaining parts will continue to apply, except that if the class action waiver is found unenforceable, this entire arbitration provision will be void.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Material changes may be communicated through the Site. Your continued use of the Site or services after changes take effect constitutes acceptance of the revised Terms.

16. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy and any separate services agreement, constitute the entire agreement between you and The Enneagram Group regarding the Site and services.

17. Contact Us

Questions about these Terms can be directed to:

The Enneagram Group LLC Email: info@enneagram.is Mail: 20 E Cedar St, Chicago, IL 60611